采购与供应高级文凭
Advanced Diploma in Procurement and Supply
供应链中的运作管理
Operations Management in Supply Chains
问题 Questions
建议你每题用45分钟作答。
You are advised to spend 45 minutes on each question.
1. 针对你所选择的一个组织，论述运作经理的主要活动和职责。（25分）
Examine the main activities and responsibilities of an operations manager within an organisation of your
choice.
2. 解释两种行为理论，并描述如何在工作设计过程中应用它们。（25分）
Explain TWO behavioural theories and discuss how they may be applied in the process of job design.
3.
a) 阐述在运作管理中负荷、排程和计划之间的差异；（9分）
Outline the differences between loading, sequencing and scheduling in operations management.
b) 解释在小批量生产中的计划与控制和大批量生产中的计划与控制之间的差异。（16分）
Explain the differences between planning and control in low volume operations and planning and control
in high volume operations.
4. 解释在运作管理中可用于质量改进的五种技术，需举例支持你的答案。（25分）
Explain FIVE techniques for quality improvement that can be applied in operations management. Use
examples to support your answer.
试卷结束
END OF QUESTION PAPER
