AD1/2016年1月，CIPS 五级：采购与供应高级文凭（Advanced diploma in procurement and supply）《采购与供应中的管理》Management in procurement and supply
日期：2016年01月27日，星期三,时间： 下午14:00 – 17:00
请在回答问题之前花费20分钟来仔细阅读分析案例信息。
You are advised to allow 20 minutes to read carefully and analyse the information in the case study before attempting to answer the questions .
案例--- KIDZ公司
KIDZ是一家为全国年龄从3个月到4岁的儿童提供护理服务的公司。经过多年的发展，公司已经成为儿童护理行业中的知名品牌，在全国拥有200个分支机构。KIDZ的成功依赖于为儿童提供细心的照顾以及欢乐的环境，并为客户提供灵活、个性化的服务。KIDZ提供的服务包括全日制和临时性的儿童护理、学前以及放学后的托管俱乐部、教学、餐饮（早餐、午餐以及茶点）、娱乐项目以及多种多样的趣味活动。
最近，KIDZ在全国的分支机构都需要负责自己的日常运营，包括招聘员工、制定工作计划、对建筑物和设备进行维护保养、选择供应商以及制定采购决策（经常是在没有专家指导的情况下完成）。为了改进采购，公司决定设立一个小型的中央采购部门。克里斯蒂娜是刚刚被聘用的采购经理。
她关注产生支出的关键领域，并负责在所有业务中寻求节约成本的方法，例如制作工作服、维护保养、采购计算机系统以及设备、餐饮服务和游乐场设备等。克里斯蒂娜管理经验有限，但积极好学。她管理着一个由一名采购员和两个助理采购员组成的小型团队。这些员工以前都是在分支机构工作，但为了自己的职业发展，非常愿意到总部进行工作。
斯蒂芬是团队中的采购员，他经验丰富并胜任这个工作。斯蒂芬以前在公共部门和私营部门中工作。他习惯独立完成项目，克里斯蒂娜发现他非常专业。克里斯蒂娜注意到斯蒂芬比较内向，和其他人相处对于他而言并非易事。
鲍尔和普莱斯特是助理采购员。鲍尔充满热情和对成功的渴望。他拥有商业研究的大学学历，但缺乏采购经验。鲍尔非常享受在KIDZ公司中的工作，并和新同事普莱斯特成为了好友。但他发现与斯蒂芬很难沟通，似乎他们之间没有什么共同语言。普莱斯特没有上大学，高中毕业后直接进入KIDZ公司工作。她的目标就是在工作当中获取相关的专业资质。普莱斯特是个外向的人，其生活和工作方式简单直接。她工作努力，学习能力强，总会提出一些问题。而这些问题通常会给只关注自己工作的斯蒂芬带来困扰。克里斯蒂娜担心团队的三个成员无法很好的共同工作。
KIDZ的CEO要求采购团队将工作重点放在整个组织中采购流程的标准化、规格和服务水平的制定、供应基础的缩减。另一项任务是确保支出较大的全国产品和服务采购协议的安全性。克里斯蒂娜觉得需要增加一名团队成员来协助她开展这些活动。她和人力资源经理进行了一次会面，对新员工的招聘以及其他两名助理采购员的培训进行了讨论。
CASE STUDY – KIDZ
Kidz is a national provider of childcare services for children aged three months to four years old. It has grown over the years into one of the best known brands in childcare with 200 locations across the country. This has been achieved by creating a caring and happy environment for children and offering a flexible and personalised service to customers. The range of services offered by Kidz includes full-time and part-time childcare, pre-school and after-school clubs, teaching, meals (breakfast, lunch and tea), entertainment events and a range of fun activities.
Until recently, each location was responsible for its own day-to-day running. This included the recruitment of staff, work scheduling, maintaining buildings and equipment, selecting suppliers and making procurement decisions, often without professional guidance. To improve procurement, the company decided to set up a small centralised procurement function. Christina Jones is the newly appointed procurement manager. She is responsible for pursuing savings across the whole business, focusing on key areas of expenditure, such as uniforms, maintenance, computer systems and equipment, training, catering services and playground equipment. Christina has limited management experience, but is keen to learn. She has been given a team of one buyer and two assistant buyers to help her. They all previously worked at site level, but were keen to move to the head office in order to progress their careers.
Emmanuel Stephens is the buyer within the team. He is experienced and qualified in procurement and had previously worked in the public and private sectors. He is used to working independently on projects and Christina finds him to be professional. She notices that he is quiet and that he does not find it easy to mix with other people.
Paulo Angelotti and Sue Preston are the two assistant buyers. Paulo is very enthusiastic and is keen to succeed. He has a university degree in business studies but he lacks procurement experience. He is enjoying working at Kidz and has made good friends with his new colleague, Sue, but he has found it difficult to relate to Emmanuel, as they seem to have little in common. Sue joined Kidz straight from school without attending university, her aim being to gain relevant professional qualifications while working. Sue is an extrovert and is very direct in her approach to life and work. She is a hard worker and quick to learn. She is always asking questions, which has caused problems with Emmanuel, who likes to focus on his own work. Christina is concerned that the three team members do not seem to be working well together as a team.
The CEO of Kidz has asked the new procurement team to focus on the standardisation of procurement procedures across the organisation, the development of specifications and service level agreements, and the reduction of the supply base. Another task is to secure national agreements for large expenditure items and services. Christina feels that she needs another member of the team in order to help her to undertake all of these activities. She has arranged a meeting with the human resources manager in order to discuss the recruitment of a new member of the team, as well as possible training for the two assistant buyers.
问题 QUESTIONS
以下所有问题都与案例有关，应当根据案例提供的信息回答问题。建议你每题用40分钟作答。
These questions relate to the case study and should be answered in the context of the information provided. You are advised to spend 40 minutes on each question.
1. 论述构成KIDZ公司组织行为的影响因素。 （25分）
Discuss the main influences that might shape organisational behaviour at Kidz.
2.
a) 解释正式学习与非正式学习的区别。 （10分）
Explain the differences between formal and informal learning.
b) 解释斯蒂芬、普莱斯特和鲍尔的个性特征如何影响他们的个人学习风格。 （15分）
Explain how the personal characteristics of Emmanuel, Sue and Paulo might influence their individual
learning styles.
3. 克里斯蒂娜担心团队的三个成员无法很好的共同工作。
论述改善团队协作对新成立的中央采购部门以及团队成员分别带来了哪些好处。 （25分）
Christina is concerned that the three team members do not appear to be working well as a team.
Examine the benefits of improved team working at Kidz for:
(i) the new centralised procurement function
(ii) the team members.
4. 论述克里斯蒂娜和人力资源经理为了给采购团队招聘一名新员工而需开展的五项活动。 （25分）
Explain FIVE activities that Christina and the human resources manager might undertake to recruit an
additional buyer for the procurement team at Kidz.
试卷结束
END OF QUESTION PAPER
