采购与供应高级文凭
Advanced Diploma in Procurement and Supply
采购与供应中的管理
Management in Procurement and Supply
请在回答问题之前花费20分钟来仔细阅读分析案例信息。
You are advised to allow 20 minutes to read carefully and analyse the information in the case study before attempting to answer the questions .
W公司提供汽车租赁服务。麦克是刚刚上任的采购经理。这是麦克第一次担当经理，他非常渴望将其在管理文凭课程中学习到的理论付诸于实践当中。
上任的第一天，麦克决定会见三名资深的采购员以了解他们的观点和意见。第一名采购员似乎并不开心，他抱怨部门结构不完善，对如何完成任务没有任何指导，与前任经理沟通不畅，并且缺少培训机会。第二名采购员热情洋溢，她说道自己成长的基础是因为获得了自主权，并且不希望麦克告诉她应当去做什么工作。她还告诉麦克，自己现在正利用晚上的时间在本地的一所大学学习采购证书课程，这是她为自己安排的活动。第三名采购员没有说太多。他不断的看手表，并问会面需要多长时间，因为他有重要的私人事务需要处理。麦克对团队了解的不够深刻，因为每个成员的观点和态度差异很大。
在麦克就职的上一个公司，他的经理曾介绍过一个名为“表决评价”的系统，其目的是支持和鼓励卓越的绩效表现。该系统的运作方式是由团队成员进行自我评价和相互评价。在这个系统中，采购员工要对部门中的每一个人进行评级，包括他们自己，并且对评级做出具有建设性的解释。评级结果随即会以匿名的形式反馈给每一位成员。最佳绩效者和绩效进步最大者的名字会公示给所有成员。麦克希望在W公司的采购部门实施这个系统。
公司最近迁移到了一个新的地区，但很多员工不愿意随之迁移，包括前任采购经理。因此，麦克需要招聘一批资深采购人员以及初级采购员来履行众多的职责。他决定与人力资源经理安排一次会面以启动招聘流程。麦克在自己的应聘面试中曾被告知，他的职责之一是要为采购部门制定一份培训计划，因为培训是公司一直希望加以改进的领域。麦克在与人力资源经理的会面中也将就此进行讨论。
一旦招聘到新员工，麦克就需要考虑团队的发展。他清楚，新团队稳定下来需要一定的时间，要为此留出足够的时间。麦克还知道，团队拥有合适的成员组合是非常重要的，他在招聘流程中需要谨记这一点。最后，麦克还想起来，在他的管理课程学习中似乎提到了一些要素，这些要素被公认为对高效的团队绩效有所帮助。他决定在周末查阅学习笔记，回顾一下这些要素。
CASE STUDY – PROCUREMENT MANAGEMENT AT WHEELS
Wheels is a company which offers car rental services. Mike Stephens is the newly appointed procurement manager. This is Mike’s first job as a manager and he is keen to put into practice some of the theories that he learned when achieving his Diploma in Management.
On Mike’s first day in charge of procurement, he decides to meet three of the longest-serving buyers to gain their views and opinions. The first buyer seems very unhappy, complaining about a lack of structure to the department, no guidance on how to undertake tasks, poor communication from the previous manager, and a lack of training opportunities. The second buyer is very enthusiastic and says that she thrives on being given autonomy and hopes that Mike will not be telling her what to do. This buyer also informs Mike that she is currently studying for her procurement qualification in the evenings at the local college, something which she arranged herself. The third buyer does not say much, but frequently looks at his watch and asks how long the meeting will take as he has important personal matters to attend to. Mike does not feel that he has gained much insight into the team as the views and attitudes expressed by the buyers vary so much.
In Mike’s previous organisation, his manager introduced a system called ‘The Vote’ which had the aim of supporting and encouraging exceptional performance. It worked on the basis of team members assessing their own and each other’s performance. Under this system, all procurement staff ranked everyone in the department, including themselves, and provided a constructive explanation for the rankings given. The results were then fed back to each team member anonymously. The names of the best performer and the most improved performer were communicated to all members of the team. Mike is keen to implement such a system within the procurement department at Wheels.
The company recently relocated to a different region. This resulted in a number of staff deciding not to relocate, including the previous procurement manager. Therefore Mike will need to recruit new members of staff, both junior and senior, across a number of different roles. He decides to arrange a meeting with the human resources manager to begin this process. At his selection interview, Mike was informed that one of his responsibilities would be to devise a training plan for the procurement function, as training is an area which the company wishes to improve. Mike will also discuss this with the human resources manager.
Once the new members of staff have been recruited, Mike needs to think about team development. He knows that it will take time for the new team to settle down and is determined to make allowances for this. He also knows that having the right mix of people within the team is very important, and he needs to keep this in mind during the recruitment process. Finally, he seems to remember from his management studies that there are certain factors that are generally recognised as being helpful for effective team performance. He decides to consult his course notes at the weekend to review those factors.
问题 QUESTIONS
以下所有问题都与案例有关，应当根据案例提供的信息回答问题。建议你每题用40分钟作答。
These questions relate to the case study and should be answered in the context of the information provided. You are advised to spend 40 minutes on each question.
1. 论述组织行为学中的“系统方法”和“权变方法”，应用案例中的信息支持你的答案。（25分）
Discuss the ‘systems’ approach and the ‘contingency’ approach to organisational behaviour using the
information in the case study to support your answer.
2. 麦克上任第一天会见了三名采购员工。解释这三名员工的行为特点如何影响麦克对他们的管理方
式。 （25分）
Explain how the different behavioural characteristics of the three buyers, who were interviewed on
Mike’s first day, might impact on how Mike manages those buyers.
3. 为了发展一个更为有效力的采购团队，指出并论证麦克应当考虑的有效运作团队所具备的四个关
键特征。 （25分）
Suggest and justify FOUR key characteristics of effective work teams that Mike should consider in order
to develop a more effective procurement team.
4. 解释麦克为W公司的新采购团队制定综合培训计划时，应当包含的主要因素。（25分）
Explain the main elements that Mike should include when developing a comprehensive training plan for
the new procurement team at Wheels.
试卷结束
END OF QUESTION PAPER
